GOOD CLEAN FUN
It’s important to know how to clean and maintain your products to help them look and perform their best for years to come.
We’ve put together a handy guide of hints and tips on keeping your glass and frames in top shape – check out our ‘Helpful Guides’ section for more information.
CONDENSATION
Condensation forms when vapour in the air hits colder surfaces such as windows, tiles and mirrors. It’s a naturally occurring process yet it’s a common misconception that seeing condensation on your windows indicates that something is wrong.
In fact, condensation forming on the outside panes of your window shows that they’re working as they should. Only if condensation appears between the panes of your double or triple glazed windows should you be concerned. And if that’s the case, please contact us.
For more information about condensation and what to do, please visit our ‘Helpful Guides’ section.
ERG Scotland PROMISES
Every promise we make, we keep. Every time. Our promises are bold and are there to assure you that we’re completely confident in our products and our service.
TRANSPARENT SERVICE
At ERG we realise the importance of gaining trust and not expecting it. We believe this is achieved through hard work, honesty, transparency of our services and valuing our customers.
Ethos of ERG Scotland
Our teams adhere to a strict ethos which is to achieve only the highest standards of excellence at all times. We listen to our customer’s needs and tailor our services to meet all individual requirements.
20 Year Guarantee
ERG Scotland is proud to be Scotlands very first to offer a 20 Year Guarantee. Not only that, you will also be covered for both moving and non-moving parts. Our confidence in our products and dedication to our customers means we’ll be there for you well into the future.
Price Promise
Giving our customers complete confidence in the price that they pay is very important to us. So, if you, or any customer, can find the same product specification and service commitment cheaper elsewhere, within 14 days, we’ll refund the difference.
WANT TO GET IN TOUCH?
If you have a query or issue about any of our products or services you can contact the Customer Services team by completing the form below.