ERG 10 Year Guarantee
ERG’s high standards of service continue to deliver customer satisfaction long after your new product is installed. Backed up by a fully comprehensive and transferable 10-year product and installation guarantee, you’ve got the peace of mind you’re promised with every ERG purchase.
Our 10-year guarantee is our quality of product and service pledge to all our customers, which starts from the date of installation and is our assurance of security for your purchase. Double glazing, a new conservatory or door, or a bespoke glass commission, are all significant investments that deserve proper protection in the event of damage or fault - whether it be the product itself, or its installation.
In other words, ERG’s guarantee is your assurance that your purchase will not only look good, but will maintain optimum performance to keep your home in good shape, weatherproof and secure, long after the purchase and installation.
Our 10-year guarantee is legally binding and is constructed to cover any problem or fault in the product, its parts, and the workmanship involved in delivery and installation. We always meet the obligations of our guarantee, reinforcing maximum customer confidence in all aspects of our products and service.
If you need to report a problem, you’ll be connected to one of our dedicated customer service representatives, experienced in handling guarantee-related issues. They will document your concerns and immediately take appropriate action, including the detail of a skilled technician to carry out any repair or replacement work.