CUSTOMER REVIEWS

It appears that this company values its customers. Efficient, cheerful, reassuring and work to a high standard. If I ever require further windows/doors they will be my first call.

The staff are extremely attentive, efficient and transparent, offering a fantastic service. I am aware from friends who have used the company, that their aftercare service is first class too. The windows are great looking and very functional. The long guarantee is also outstanding, compared to their competition.

We had two sets of patio doors, a back door and a window replaced a few months ago. They have all been subjected to full-on Fort William storm weather so this review covers performance too. From start to finish ERG have been first class. The initial consultation was very informative without any sales pressure and we felt confident with the company and their history. Once the price was agreed a detailed survey was conducted and our new doors and window were installed slightly ahead of the anticipated date. Throughout the process ERG staff were always courteous and friendly and the attention to detail on the product and installation is second to none. Our home is noticeably warmer and the performance of the installation easily handled all the storms threw at it. The after sales service is excellent and it is uncommon to find a company who will go the extra mile + should that be needed. I would recommend ERG to anyone who needs windows and doors. Top quality products and services! If we need any further replacements there is only one company for us to call.

The whole experience with ERG was top-notch. From the initial engagement, to the home visits and advice, to the fitting service, ERG staff have proved to be reliable, informed and friendly throughout. As a professional Facilities Manager, I would use them in work-related projects after such a great experience at home.

Would highly recommend erg, very professional and friendly throughout the process, more than happy with product and workmanship!!

We contracted ERG to take down our old polycarb conservatory,and install a new solid roofed one. Conscientious and flexible tradesmen, excellent quality materials,kept informed throughout when different trades would appear. Very competitive pricing. We are delighted with our new build.

Would highly recommend ERG! great price for such a high quality product. We had 2 doors fitted recently and not one complaint. From the office staff to Donnie the fitter, all absolutely superb. Absolutely delighted!!

Great competitive price, great service, quality product and service follow up. Salesman, surveyor and fitter were prompt, quick, and excellent in all aspects. I would recommend this company for any home improvements.

We had new external doors and a replacement glass roof on an old Everest conservatory. All the workmen were efficient, friendly and on time. The materials are very good quality. The office communication was excellent and a couple of little niggles were noted and passed on efficiently which made the whole process very stress less for us. All good so would recommend this company.

Having been let down dreadfully for over 12 months by Arena Home Solutions (do not TOUCH this company) we ended up choosing ERG for our composite door...we were told roughly 8 weeks from ordering to fitting and they were 100% spot on. Lovely informative ladies in the office, kept in the loop either by email/Voicemail etc. Very happy with our new composite front door...highly recommend this company...thank you

Updated review after excellent response from ERG (thanks Siobhan!). All minor niggles corrected to a high standard. Would have no hesitation recommending ERG for any future projects.

Customer service and support first class. Emergency call as front door lock/mechanism had broken leaving my cottage unsecured. ERG sent a member of the team within 5 hours of my call. New mechanism fitted and the door skilfully realigned. Each member of staff was friendly, professional and are a credit to this family company. I am delighted that I chose ERG to supply and fit all the windows and doors to my home. Very safe hands. Thank you.

This is a great local company, have used them several times and always great service. Phone calls returned, not like most other companies, rep came out to discuss what we wanted. Just had our latest door fitted and everything was perfect, and left immaculate. Thanks for great service, quality products and really friendly staff from first phone call to fitting 🙂

Great service. It wasn't the cheapest door, but it's a great door. They communicate well throughout the process, from initial contact to a site visit for measuring up, choosing your design, installation and aftercare. We'll certainly consider them when we have our windows replaced.

Excellent customer service. I had windows fitted. Service from start to finish great as well as the customer after care. There's still the personal touch. Great company to deal with

From first contact to finish, each member of staff was polite, honest and very knowledgeable. They honored every appointment and communication, overall a very smooth and efficient service was provided with excellent quality products which is guaranteed. The fitters worked hard to ensure disruption was kept to a minimum. Absolutely delighted, a big thank you to all the team at ERG. Would definitely use them again.

Excellent firm, highly recommended. Simply the best! Eight windows fitted with precision, superb workmanship and finish. We are absolutely delighted and we'll certainly use ERG again.

Very pleased with the replacement windows ERG installed. The installers were super efficient, leaving where they were working clean and tidy. Definitely five stars.

RG installed 8 very nice windows and composite door for us. The quality of the maintenance free internal finish, by their joiner Gordy, was excellent! A very good company who will deal with any queries or concerns you may have promptly. We would use them again without hesitation.

Brilliant service. Heads up to Gordon who fitted the door. What a champ.

Fabulous service and the 2nd time I’ve used ERG in 6 months, 1st time had a new front door installed and this time French doors on my summer house. Can’t seem to be able to put a photo on this site. The salesman Dean was great and the guys that installed my French doors professional and friendly and superior products. In the future I will not be going anywhere else for any windows or doors, I’m recommending them to others.

The whole experience was excellent. I dealt with the salesperson who arrived on time and listened to my requirements and advised best way forward. The installers arrived on time and completed jobs , cleaning up after their daily work. There were a couple of small snags which were fixed quickly. All in all very happy and now I’m calling them back to quote to do some other works for another project. Additionally, the office staff  and accounting staff are very polite and courteous. It’s a great team to deal with.

Would recommend staff very pleasant and helpful glaziers first class carry out a great job

The people at ERG are soooooo helpful. Couldn't ask for better!

Installers were polite, excellent work and left everything very clean Thank you

Good service at a "fair" price, not cheap but good quality windows, fitted well by Graeme and Paul. We'll done on getting out the old windows which the house had been built around. Not too messy, but small shards of glass left following the removal are a little annoying as I have a cat. I chose not to have trickle vents fitted as I live on the A82 and the noise reduction is brilliant. Thermal quality is good, though yet to be tested in winter. I have chosen to finish the interior myself as the house is a project. However, they look great from outside, see before and after pictures.

I have been a customer for about 20 years.I keep going back! My latest job was a new back door, it was fitted perfectly, with no fuss and no mess, and to my specifications.I would use their services again.

Quick Install and ahead of time. The fitter turned up ahead of time, decided not to come through the house with dirty shoes on and cleaned up after a quick install of the new door. All good.

Great workmen, friendly and chatty. Very tidy and take the time to make sure the do a first class job! I can recommend Gordie and Keirin!

Excellent customer service and good value. Fitting of windows was done quickly and the fitters were respectful of my property.

Would definitely recommend ERG. From initial quote to fitting all our windows the service was excellent. John and Alan were professional, efficient and tidy throughout the job.

Absolutely delighted with our new door. Donnie and Gordon arrived at time agreed and got straight to work. If it wasn’t for the new door you wouldn’t know they had been there, very professional and absolutely no mess. Extremely high standard of work carried out by two charming tradesmen. Would highly recommend ERG.

Two large extensions built in the remote area of coastal Assynt with no interruption other than a few days of extreme weather. The team worked hard, very helpful and adaptable. They solved problems quickly as they arose. No delays at all because individual trades were not available. We were kept informed at all stages from the team on site and the staff at the office. We are very happy with the work and the fact that start to finish went smoothly.

Prompt service with accurate timescales given on when work would be carried out. Excellent product, pleasant and efficient staff. Quality workmanship.

I recently had 3 new windows installed by ERG, and have been really pleased with the entire process. The installation was carried with minimal disruption and to a very high standard, and customer service has been outstanding throughout. Many thanks to Brian who helped me through the process and provided the quote, and to Donnie who installed the windows - I'm sure the old house presented some difficulties, but the results really are superb.

I would like to take this opportunity to put on record how extremely pleased my husband and I are, not only with the quality of the windows and door but also with the smoothness of the whole process from start to finish. Particularly, I would like to say a big thank you to the superb team who fitted everything - Alan, John and Keiran. They were very professional, friendly, and their workmanship is outstanding! I was prepared to have to do some touch up decorating but there is no need to at all. Based upon my experience with ERG I would certainly recommend your company.

We recently had composite front and back doors fitted by your company. Everything was done to a high standard and in a professional manner. The two workmen were very polite and hard working. The Forman went through all the details about the doors and gave us tips on keeping them in tip top condition. ERG gave us a good deal on the doors and even due to a cancellation we had them fitted early. Follow up to see if everything was done to our satisfaction was excellent. All in all a very satisfied customer and would not hesitate in recommending them to anyone that needs replacement doors. Oh and they were cheaper than others that we had estimates from for the same doors.

Staff were helpful and friendly, from sales team to fitters. Gordy came and fitted our back door and did a fantastic job. Would recommend them for their work and customer service. Very happy!

All members of staff we dealt with were courteous friendly and efficient. No criticism whatever.

Highly recommended. Happy with the windows and especially the fitter Gordon Oman who made a fantastic job, very conscientious 

Sun room build. The service from ERG is second to none from beginning to end. Job was completed on time, the standard of finish and workmanship is excellent. All ERG staff were professional, friendly and helpful. No hesitation in recommending this company.

We are delighted with our new aluminium sliding patio windows. The fitters arrived at around 8.30 am and completed both installations by around 1.30pm. A very professional job, and once completed left everything clean and tidy. We would recommend this company.

We have had several experiences of home alterations in a long married life and I must say this was perhaps the most satisfactory. The pre- operation on site planning and advice was thorough and detailed and we were listened to carefully and the various possibilities for the new conservatory were explained to us. When it came near time we were telephoned to fix a date for the work to start and it was adjusted somewhat to suit our needs. Work did begin when promised and it was arranged so that the various teams of 2 or 3 men each of whom all clearly knew their jobs and every man from start to finish was a skilled craftsman who wasted no time in getting on with the job in hand. Not only were they good at their job but also tidied up when they finished and were good to have about the place. The project actually exceeded our expectations and the last person came to give our lovely new conservatory a final clean. We genuinely enjoyed the whole process. Richard Barwell

ERG responded quickly to our request for a quote, visited the property within 7 days and installed our windows and doors faster than we expected. The quality of the doors and windows seems excellent. I particular want to commend the installer who was quick, courteous and meticulous. His workmanship upholds the companies reputation for quality. Indeed all the company’s personnel have been a pleasure to deal with.

Our 3rd home improvement from ERG this year, a window and door expertly installed on the agreed date and time. Great communication from the company who sorted the schedule so that the window and door, ordered on separate dates, could be installed together.

Darren is the best tradesman I have ever had in my house, he was so helpful and very polite such a lovely chap. I am absolutely delighted with my new windows, you went above and beyond! Thanks

I am very pleased with our new door which was fitted by a very pleasant and efficient young man. It looks smart and has cut out all the draughts. The man who came previously to measure for the new door was also very efficient, helpful and polite. An envelope arrived today with the guarantee for 20 years , instructions for maintenance and my receipt.

I had minor repairs carried out on some doors and windows which were installed 10 years ago. The repairs were carried out straight away by an excellent engineer. The doors and windows we bought 10 years ago are top class. ERG provide a great service from installation through to repairs 10 years later.

I had a new glazed front door fitted three weeks ago. The whole procedure from initial survey through to the fitting was faultless. All the staff l came in contact with were helpful, friendly and efficient. I am delighted with the finished result.

Absolutely delighted with the new roof on my conservatory, which we can now use all year round. Excellent service, both from the point of view of communication but also from the quality of the job. I would thoroughly recommend ERG.

Great friendly staff and excellent service from the fitters. Fast and very hard working. Would highly recommend to anyone.

Excellent service all round. I needed a new kitchen window. Appointments were made and kept, the whole process was efficient and pricing etc made transparent - no hidden costs and everything explained. The fitters made a fantastic job and left the place spotless, and the whole process, from the initial contact to the job done was completed in a very short time. I can't thank them enough and wouldn't hesitate to recommend the company to anyone.

Recently had patio doors fitted and we are delighted with them, the service from start to finish was superb can't recommend enough.

ERG fitted new french doors, a new back door and garage window at my property and I couldn't be happier with the first class job they made. Both the doors and the window were constructed to an extremely high standard and are very robust. Communication with ERG pre-sales was good and I was given a wide choice of options for the replacement items. The fitter (Neil) made it a very tidy installation and also provided a very friendly and efficient service. The installation was prompt when the items were ready to install, the communication from ERG was great throughout and the price for the new items inclusive of installation was more than reasonable - very happy customer. Delighted.

From the outset, the service we received has been courteous and efficient. The fitter was excellent, even though he had had a very long journey to reach us; he was polite and worked very hard, all on his own, because his workmate was too unwell to attend. We are delighted with our new door and window which look very well made and stylish. We can thoroughly recommend this company.

I was immediately impressed with the salesman, who was very professional throughout, and did not pressure us in any way. Similarly with the Surveyor, who was also friendly and professional. The two tradesmen could not have been more hardworking or competent, and we have never had more tidy workmen in our home. Overall this was a trouble and stress free experience, and it was a pleasure to do business with you.

Very happy I went with the recommendations from family to use ERG for new windows. Excellent and totally reliable service from initial contact till finish. The disruption was minimal and the attention to detail and quality of service of Billy, John & Donny second to none. Have no qualms recommending ERG to others.

Always great service and we always choose local

Fabulous company. Ordered new doors and windows from ERG. Exceptional service from start to finish. Very detailed quote with pictures and answered all queries and questions I had. Had a problem with the lock on the door whereby I couldn't order extra keys so they replaced the lock and gave me extra keys. Would totally recommend them to anyone! They were the most expensive of the quotes I got but were definitely the best as the quality is fabulous.

I have now purchased a few products from ERG Scotland starting with doors, then windows and more recently a conservatory. There were different salesmen on each occasion but in every instance they were very helpful and knowledgeable. They helped me customise my conservatory and took care of everything including the planning. They were always efficient and on the rare time I had a query they were always at hand and willing to help. The quality of all the products is fantastic and because of this, visitors to my house have gone on to use ERG Scotland themselves, and all agree that the service and products are always excellent. I would definitely recommend them and if I want to upgrade anything will certainly use them again.

We purchased a conservatory from ERG and the quality of the product is fantastic. I would recommend them to anyone looking for new conservatory as the sales team were always very helpful and it never felt like they were pushing us to buy. They obviously have a lot of experience and suggested some features that would suit what we were looking for. I would recommend their services from the great experience we had.

got front porch fitted by erg first class workmanship would recommend this company

Delighted with the finished result, boys who did the work did a great job and were very helpful with any problems that arose. They also kept the work area tidy.

From my initial enquiry through measuring, quoting, installing and replacing a window that cracked (not ERG's fault!), I have had fantastic, fast and friendly service. I would recommend them to anyone who is looking for top notch products and customer care.

In August 2017 we had all of our windows replaced with grey PVC which looked great with our old stone and slate roof. We also had three of our windows cut down to floor level to let more sunshine in and two other sills lowered to radiator level. The building work was very good with the wet dash harling being repaired in a way that blended very well with the existing harling. With pine moulded finishings inside the whole effect was wonderful. The team of joiners and one bricky was not intrusive and they were all very pleasant folk to have around for a week. Their craftsmanship was superb. We are very very happy with our new windows and with the extra light it feels like a new house.